Return & Refund Policy
At Aagan Foods, we take pride in delivering fresh, natural, and carefully packed food products. Due to the perishable nature of many of our products, we maintain a limited return policy to ensure food safety and product integrity.
1. Return Eligibility
Returns are accepted only if the product received is defective, damaged, leaking, contaminated, or spoiled upon delivery. You received an incorrect product or incorrect quantity due to our error. The issue is reported within 24 hours of the recorded delivery time. Requests made after 24 hours of delivery will not be eligible for return or refund.
2. Reporting a Defective Product
To initiate a return request, please contact us within 24 hours and provide: Your order number, Product name(s),A clear description of the issue, Clear photographs showing the product, The packaging, The label, The defect or damage. Failure to provide sufficient evidence may result in rejection of the claim.
3. Inspection & Verification
Every claim is reviewed individually. Aagan Foods reserves the right to request additional information or photographs. Verify the reported issue before approving any refund or replacement. Reject claims that cannot be substantiated.
4. Approved Returns
If your claim is approved, we may, at our sole discretion, replace the defective product with the same product. Issue store credit for the value of the product. Provide a refund to the original payment method. Shipping charges are refundable only if the return is due to our error.
5. Products That Cannot Be Returned
For food safety and hygiene reasons, we do not accept returns for products opened, consumed, or partially used unless proven defective. Products damaged due to improper storage after delivery. Products reported after the 24-hour reporting window. Change of mind or personal preference. Taste, texture, aroma, or natural color variations inherent in traditionally produced food. Orders placed with incorrect customer information or delivery addresses
6. Fresh & Natural Products
All Aagan Foods products are handmade and naturally sourced. As a result colour, texture, aroma, consistency, and appearance may vary slightly between batches. Such natural variations are not considered defects and do not qualify for returns or refunds.
7. Delivery Responsibility
Customers should inspect their order upon delivery. Once delivery has been accepted, responsibility for proper storage transfers to the customer. Products that spoil due to improper handling, delayed refrigeration, exposure to heat, or other customer-side conditions are not eligible for return.
8. Order Cancellations
Orders may be cancelled only before they have been dispatched. Once an order has been dispatched or handed over to the delivery partner, cancellation is no longer possible.
9. Refund Processing
Approved refunds are generally processed within 5–10 business days, depending on your payment method or financial institution.
10. Fraud Prevention
Aagan Foods reserves the right to refuse refunds or returns where we reasonably believe claims are fraudulent, abusive, repetitive, or intended to misuse our return policy.
11. Limitation of Liability
Our liability is limited to the purchase price of the affected product. Under no circumstances shall Aagan Foods be liable for indirect, incidental, consequential, or special damages arising from the purchase or consumption of our products, except where required by applicable law.
12. Contact Us
If you need assistance regarding your order, please contact us within 24 hours of delivery through our official customer support channels. Thank you for choosing Aagan Foods. We appreciate your trust and remain committed to providing fresh, authentic, and high-quality products.